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Minimum order value of $250

Delivery

 

Orders will be processed and goods supplied FIS (Free into Store) when the below criteria is met:                                                                                                                                                                            

A. Minimum order of $250.00 + GST per invoice or if a single product line is ordered in its min carton quantity                                                                                                                                               

B. Where orders are greater than $250.00 + GST per invoice there is no minimum order quantity for each product,                                                                                                                               

However, where possible products should be ordered in export carton quantity.                              

 

Delivery Times: 

1-3 days Auckland

4-6 days North Island

7-10 daysSouth Island

 

Delivery Address

·         Please note that we do not ship to PO Boxes, as we only use freight services, not post.

·         All Orders Shipped out will require a Signature before the goods can be left at your premise. If no-one is there to sign for the goods our Courier will leave a 'while you were out' card.

 

Tracking

·         Inquiries on freight will only be conducted after the expiry of the standard delivery expectation and not within that time-frame 

LOSS, DAMAGE OR SHORTAGES

·         Any loss, damage or shortages to goods supplied by Prolink Asiamust be notified to Prolink AsiaLtd within fourteen days of supply. If no notification is received, the purchaser is deemed to have accepted the goods.

 

 

RETURNS

      Please  choose carefully as we do not refund if you change your mind. If you discover any defect with your product we may, at our discretion, repair the product, replace or provide a credit. We will notify you via email of the status of the replacement, repair or refund once we have received and processed the returned item.

·         Please complete our Returns Form below and accompany it with a copy of the original Invoice or Packing Slip, having a completed returns form enables us to process your query quickly.

·         Return freight cost will be the responsibility of the buyer.

 

·         We recommend using a Track and Trace courier to send goods back on.

 

Click on links for Prolink Returns Process and RMA Forms:

 

 

 

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